Work with us

ROLE DESCRIPTION

The Applications Support Analyst will be required to provide support across a variety of key Business Systems, ranging from bespoke solutions to cross function applications, as well as integrations between applications. The Applications Support Analyst will be the first port of call for core systems at Allsop making them an integral part of the team. The role will involve triage and resolution of issues, provide detailed analysis and documentation, as required, collaborating with internal teams and 3rd party service providers and vendors. You will communicate with the business, update the ticketing system, contribute to the Knowledge Base, and be involved updates and releases. This is a fast-paced and exciting role where every day is different and new challenges are met with determination and creativity, working with a multitude of services, systems and people here at Allsop. Besides providing support and guidance to the user-base, this role will also be required to assist on project work and deliverables and additionally, better stewardship of data. You will be part of a team at the heart of a changing business with technology supporting much of the evolving culture at Allsop. We are here to make an impact, to provide solutions, to improve the business. Business operations support fee earning activities of the firm with Marketing, People, Finance, Risk, Business Systems & IT functions. The collaborative culture of the firm extends to business operations who work closely with Partners, stakeholders and staff to deliver these functions. There is a strong focus on prioritising the most effective service to the key areas of the firm.

KEY RESPONSIBILITIES
•Provide application support for key business application solutions across the business
•A customer focused role providing updates for resolution of problems or delivery of requirements
•Responding and communicating with the users regularly, triaging issues as they come in
•Actively develop and build relationships with users understanding business priorities, and provide proactive, solution-focused support
•Manage requests and issues assigned to the ticket queue, ensuring major incidents are prioritised.
•Identifying and recording underlying problems from both recurring and major incidents.
•Collaborate with the team and liaise with 3rd party application vendors to provide swift implementation or resolution of issues which cannot be resolved by the in-house IT team
•Assist with the testing and training of new system releases including ticket management
•Capture and document issues reported from testing and feedback to the team or vendor, as necessary
•Ensure user & support guides are in place for reoccurring issues and/or new functionality
•Product Administration – For example updating of content, user security maintenance within systems
•Support data initiatives within the Business System team Initial task of data tidy to include:
•Data entry & support of Allsop databases

KNOWLEDGE AND EXPERIENCE
•1st and 2nd line support experience
•Knowledge of incident management, ITIL
•Some experience of programming languages (e.g. PHP, HTML, JavaScript, Python) as well as writing database queries would be an advantage but not essential
•Experience in supporting and testing IT business systems
•Experience of business applications used in the Property Industry
•Established ability to support processes, procedures and use of new or revised systems
•Experience using project/issue management software e.g. Jira
•Must be able and ready to provide support to staff, partners, and suppliers with regards to the use of upgraded and new systems or re-engineered processes whenever needed
•Understand the importance of data quality and management across the business

DEMONSTRABLE CAPABILITIES
•Ability and willingness to research, learn, maintain knowledge of relevant software & technologies
•Ability to engage with diverse functional groups, including staff, partners and third parties
•Excellent written and verbal communication skills, including the ability to effectively convey technical information to a non-technical audience
•Strong customer service skills
•Ability to resolve difficult support issues with diplomacy
•High level of self-motivation and drive with a commitment to delivery
•Ability to work independently and in a team-oriented, collaborative environment
•Ability to carry issues and tasks through to a resolution
•Shows initiative and is pro-active in their approach to resolving issues
•Business / commercially aware
•Ability to apply technology solutions to business problem
•Keen for new experience, responsibility and accountability

PACKAGE AND BENEFITS

We offer a discretionary bonus. Additionally, we offer a full range of benefits including BUPA private healthcare, pension scheme with 5% employer contributions, life insurance, season ticket loans, cycle to work scheme, daily office fruit, training and development, plenty of social events and more. Our offices typically close over the Christmas period for 3-5 days, with colleagues “on leave” but not having to take annual leave to enjoy these days off.

To apply, please send a covering email and CV to Alex Pugh, alex.pugh@allsop.co.uk

You must hold UK work authorisation to be considered for this position.

No agencies please. 

ROLE DESCRIPTION

The Systems Implementer is primarily accountable for ensuring systems are well understood and used effectively by staff and partners within the Allsop firm. The Systems Implementer works with internal teams and technology solution providers to fully understand how systems should be used effectively, so the Allsop business is well equipped to make good use of the systems and processes.
This position will primarily be focused on the documentation, training and adoption of business-critical systems. It will be essential to gain a deep understanding of the systems and each teams’ processes, including both commercial and regulatory drivers. The Systems Implementer will apply proven communication, training, process improvement, and problem-solving skills to deliver the service.
The role requires excellent communication skills to explain complex concepts, design and deliver training, assess training needs and keep up to date with the latest industry trends to effectively train employees on software applications and hardware usage across different levels of technical proficiency, then evaluating training effectiveness.
You will be part of a team at the heart of a changing business with technology supporting much of the evolving culture at Allsop. We are here to make an impact, to provide solutions, to improve the business.
Business operations support fee earning activities of the firm with Marketing, People, Finance, Risk, Business Systems & IT functions. The collaborative culture of the firm extends to business operations who work closely with Partners, stakeholders and staff to deliver these functions. There is a strong focus on prioritising the most effective service to the key areas of the firm.

KEY RESPONSIBILITIES
•Identify and analyse training needs within the organisation by collaborating with stakeholders to determine required IT skills across different departments. Identify gaps in processes and use of systems through discussion and analysis, so that these can be addressed either through training or improvement of systems and/or processes.
•Accountable for the creation of easy to digest training materials, including user guides, tailored to specific systems and processes. Ensure this documentation is updated as necessary.
•Deliver in-person and online training to Allsop staff and Partners that is targeted and relevant to their role, providing in-depth knowledge of business process associated with IT systems with the goal of embedding successfully deployed services into the organisation. This will include initial training for users who are not familiar with systems and ongoing training to ensure the more advanced features of systems are well understood and used.
•Assess the effectiveness of training through post-training evaluations, feedback surveys, and observation of trainees' application of learned skills.
•Communicate system or process changes when they are released / implemented including release notes, updated user guides and targeted training so they are widely understood, and the benefits of these changes are fully realised.
•When changes are delivered into a test environment, carry out your own testing and co-ordinate with business teams to carry out effective user acceptance testing to ensure changes meet requirements and have a positive impact, addressing any identified issues before they are implemented.
•Maintain a deep understanding of current IT systems, software applications, and hardware, including new updates and features to provide accurate training, expertise and support.
•Provide recommendations for process and systems improvements based on your observations and understanding of each teams’ requirements and where appropriate take the lead on implementing these changes.
•Work with stakeholders, business systems and project teams to prioritise identified improvements.
•Create process flows, requirements documents and diagrams to assist the business systems team and development teams with any identified improvements.
•Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
•Review and validate solution designs and implementation plans with both business users and technical teams.
•Assist with the development of business cases for any proposed solutions.

KNOWLEDGE AND EXPERIENCE
•Extensive experience of creating engaging and effective training materials, including presentations, manuals, and e-learning modules.
•Good understanding of business and processes, ideally within the property industry, with the ability to identify where IT systems can streamline processes and improve business performance.
•Strong knowledge of a variety of IT systems, software applications and operating systems.
•Management of training schedules, tracking progress, and maintaining accurate training records.
•Experience of overseeing the implementation of package and bespoke IT systems.
•Extensive experience with Microsoft applications including M365, SharePoint and Teams.

DEMONSTRABLE CAPABILITIES
•Ability to build rapport with trainees, address their concerns, and provide personalised support.
•Excellent verbal and written communication skills to explain technical concepts clearly to individuals with varying levels of technical knowledge.
•A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy.
•Ability to manage priorities effectively in a fast-paced environment under time pressured deadlines.
•Confidence in delivering presentations to groups, adapting to different audience needs.
•High level of self-motivation and drive with customer service focus and commitment to delivery.
•Ability to work independently and in a team-oriented, collaborative environment.
•Disciplined and conscientious approach
•Business / commercially aware
•Good attention to detail, particularly the ability to think through the impact of change
•Prior experience as an IT trainer or technical support role
•Relevant IT certifications (e.g., Microsoft Certified Trainer, CompTIA A+)
•Experience with e-learning platforms and online training delivery methods

PACKAGE AND BENEFITS

We offer a discretionary bonus. Additionally, we offer a full range of benefits including BUPA private healthcare, pension scheme with 5% employer contributions, life insurance, season ticket loans, cycle to work scheme, daily office fruit, training and development, plenty of social events and more. Our offices typically close over the Christmas period for 3-5 days, with colleagues “on leave” but not having to take annual leave to enjoy these days off.

To apply, please send a covering email and CV to Alex Pugh, alex.pugh@allsop.co.uk

You must hold UK work authorisation to be considered for this position.

No agencies please. 

PURPOSE OF THE JOB

The role of a Surveyor within the UK’s market leading Commercial Auction Team includes inspections, research, marketing and client contact, although initially working with the senior members of the department.  The emphasis being on assistance rather than fee generation, but client contacts will be expected to evolve over time and fee generation achieved.

As an aspiring fee earner Surveyors are expected to have thought about and begun working on their external profile in the market.

Like all team members they will be expected to have good relationships with their peers across the firm and the wider industry and be willing to assist others within the team including Auction Assistants if required and their workload permits.

KEY DUTIES & RESPONSIBILITIES

• Photograph, inspect and measure properties.
• Ability to collate research into reports and appraisals.
• Show potential to undertake your own property appraisals.
• Support senior team members in building successful business relationships, with the aim of building a client base, with support, over time.
• Attending meetings and client events.

MAIN CAPABILITIES

• MRICS qualified (essential).
• 2 years PQE (desirable).
• A team player.
• Prior commercial surveying experience.
• Inspires client respect and confidence.
• Strong communication skills both verbal and written.
• Demonstrates good attention to detail.
• Strong analytical abilities.
• Works well under pressure.
• Manages own time and exercises good commercial judgement.
• Enjoy hard work in a collegiate and sociable environment.
• Have proven IT and technical ability.
• Full Drivers licence.

WHY WORK WITH US?

Our approach at Allsop can be summed up as extremely efficient and professional with a lively and open working environment. We recognise the importance of helping individuals develop and we ensure that they have the expert knowledge and skills to provide a first class service to our clients. We know that our staff are our main asset and with a firm belief that people should enjoy what they do, we go to great lengths to look after them.

• An owner managed business.
• We have around 200 staff operating in London and Leeds.
• One of the UK’s most successful property consultancies.
• No 1 UK Property Auction House with dedicated commercial and residential teams.
• Friendly.
• Non bureaucratic.

We are not a corporate style firm; we have a friendly culture, and we like to think we are all one big team. Our offices are completely open plan, and we encourage open communication and collaborative working. Our Managing, Senior and Equity Partners are all based in the open plan office. This role will be based in our London West End office.

PACKAGE AND BENEFITS

OTE of 40-50k depending on experience. We offer a car allowance and a departmental / commission bonus. Additionally, we offer a full range of benefits including BUPA private healthcare, pension scheme with 5% employer contributions, life insurance, season ticket loans, cycle to work scheme, daily office fruit, training and development, plenty of social events and more. Our offices typically close over the Christmas period for 3-5 days, with colleagues “on leave” but not having to take annual leave to enjoy these days off.

TO APPLY

Please email Philippa at philippa.beaton@allsop.co.uk with your CV. 

Please no agencies. 

You must hold UK work authorization to be considered for this position. 

The role of a Surveyor within our Receivership Team includes inspections, research, report writing, asset management and managing the sale process of properties. Client contacts will be expected to evolve over time.

 Like all team members they will be expected to have strong relationships with their peers across the firm and the wider industry and be willing to assist others within the team.

The position will provide the opportunity to gain experience across all asset classes nationwide. The successful applicant will gain great exposure to the wider UK property market whilst liaising with third party stakeholders such as solicitors, managing agents, agents and insurers.

This is an excellent opportunity for a dynamic highly driven and motivated surveyor to join an experienced Receivership team of Chartered Surveyors and Fixed Charge Receivers within a property partnership.

The placement will be based in our West End office and the role will be a multi-disciplined one with some of the key duties and responsibilities outlined below:

·       Corresponding with borrowers, banks and property companies providing a high level of service with the aim of gaining repeat business.

·       Build successful business relationships with the aim of building a client base.

·       Valuing property and formulating asset management and sale strategies to achieve best price.

·       Preparing strategy reports to our lender clients.

·       Asset Management

·       Driving sales strategies, timing, and management of the sales process.

·       Compile marketing material for client presentations and new business generation.

·       MRICS qualified (we will also consider people due to take APC exams this Autumn).

·       Inspires client respect and confidence.

·       Keenness and aptitude for generating business and building a client base.

·       Strong communication skills both verbal and written. 

·       An understanding of appraisals / cashflows and report writing.

·       Demonstrates good attention to detail by regularly producing carefully prepared, accurate work.

·       Strong analytical abilities.

·       Manages own time and exercises good commercial judgement to maximise fee earning potential.

·       A team player.

·       Enjoys hard work in a collegiate and sociable environment.

·       Full driving licence.

Our approach at Allsop can be summed up as extremely efficient and professional with a lively and open working environment. We recognise the importance of helping individuals develop and we ensure that they have the expert knowledge and skills to provide a first class service to our clients. We know that our staff are our main asset and with a firm belief that people should enjoy what they do, we go to great lengths to look after them.

•           An owner managed business.

•           We have around 200 staff operating in London and Leeds.

•           One of the UK’s most successful property consultancies.

•           No 1 UK Property Auction House with dedicated commercial and residential teams.

•           Friendly.

•           Non bureaucratic.

We are not a corporate style firm; we have a friendly culture, and we like to think we are all one big team. Our offices are completely open plan, and we encourage open communication and collaborative working. Our Managing, Senior and Equity Partners are all based in the open plan office. This role will be based in our London West End office.

We offer a car allowance and a full range of benefits including BUPA private healthcare, pension scheme with 5% employer contributions, life insurance, season ticket loans, cycle to work scheme, daily office fruit, training and development, plenty of social events and more. Our offices typically close over the Christmas period for 3-5 days, with colleagues “on leave” but not having to take annual leave to enjoy these days off.

To apply, please email your CV to Philippa, philippa.beaton@allsop.co.uk

No agencies please.

You must hold UK worth authorisation to be considered for this position. 

ABOUT THE JOB

The role of a Surveyor within our market leading Residential Valuation Team includes inspections, research and client contact. The emphasis of the role is on being part of a team with a proven track record and excellent reputation within the regions.

Like all team members they will be expected to have strong relationships with their peers across the firm and the wider industry and be willing to assist others within the team.

KEY DUTIES & RESPONSIBILITIES

• Carry out inspections and surveys.
• Prepare valuations for loan security on residential investment / development and owner occupier properties.
• Utilising valuation packages (Argus / Rightmove plus etc) and Excel to produce valuations.
• Confident to collate research into schedules reports and appraisals.
• Support senior team members in building successful business relationships, with the aim of building a client base, with support, over time.
• Attending meetings and client events.

MAIN CAPABILITIES

• MRICS qualified.
• Prior valuation experience.
• Inspires client respect and confidence.
• Strong communication skills both verbal and written.
• An understanding of appraisals / cashflows and report writing.
• Demonstrates good attention to detail by regularly producing carefully prepared, accurate work.
• Strong analytical abilities.
• Manages own time and exercises good commercial judgement to maximise fee earning potential.
• A team player.
• Enjoy hard work in a collegiate and sociable environment.
• Ability to travel throughout northern England.
• Full driving licence.

WHY WORK WITH US?

Our approach at Allsop can be summed up as extremely efficient and professional with a lively and open working environment. We recognise the importance of helping individuals develop and achieve their goals and aspirations and we ensure that they have the expert knowledge and skills to provide a first class service to our clients. We know that our staff are our main asset and with a firm belief that people should enjoy what they do, we go to great lengths to look after them.

• A Limited Liability Partnership
• We have around 200 staff operating in London and Leeds.
• One of the UK’s most successful property consultancies
• No 1 UK Property Auction House with dedicated commercial and residential teams
• Friendly
• Non bureaucratic

We are not a corporate style firm, we have a friendly culture and we like to think we are all one big team. One of the benefits of our size is that new employees will get the opportunity to experience all different areas of their department and not become pigeonholed. Our offices are completely open plan and we encourage open communication and collaborative working. Our Managing Partner, as are all Equity Partners are based in the open plan office.

BENEFITS

We offer a car allowance, a departmental bonus/commission scheme, BUPA private healthcare, pension scheme with 5% employer contributions, life insurance, season ticket loans, cycle to work scheme, daily office fruit, ongoing training and development, educational events throughout the year, plenty of social events and more.

TO APPLY

Please email your CV to Philippa Beaton, philippa.beaton@allsop.co.uk