Meet Reece who is helping to make a Build to Rent community feel like a home

5 minutes with Reece Tynan, Allsop Letting & Management

Reece has been nominated for Resident Team Member of the Year at the HomeViews Resident Choice Awards 2025. 

Describe your role with Allsop Letting & Management

As a Resident Service Agent at Allsop, my role is all about ensuring the well-being and satisfaction of our residents. I’m the go-to person for addressing any concerns or issues they may have, whether it’s coordinating maintenance requests, handling enquiries, or taking part in community events. I strive to create a positive living experience for everyone in our community and foster a sense of belonging among residents. My job is to make sure that residents feel supported, comfortable and happy in their homes.

How long have you been with the company for?

I will have worked with Allsop for four years in September.

Have you always been in the same line of work / industry? If not, what’s your professional background?

Transitioning from a chef and call centre work to the Build to Rent industry has been an exciting journey for me. While my previous roles honed my skills in customer service and problem-solving, my current position allows me to apply those skills in a different context. My experience as a chef taught me the importance of attention to detail and delivery high-quality experiences, while my time in call centres enhanced my communication and interpersonal skills, which are invaluable in my current role. Overall, each step in my career journey has equipped me with the tools to excel in my role in this industry, where I can make a positive impact on residents’ lives every day.

Which development do you work at?

The Keel - an award winning Multi Family Build to Rent scheme in Liverpool. 

What does your typical day look like?

My responsibilities vary but often include responding to resident enquiries and requests, coordinating maintenance tasks, conducting property inspections upon check in / check out and scheduling viewing appointments. I also handle some administrative tasks such as creating work orders for external contractors / invoices. Overall my day revolves around providing exceptional service and support to residents, while maintaining the overall functionality and satisfaction of the property.

What’s the best / most rewarding element of your job?

The most rewarding element is undoubtedly the sense of community I help foster among residents. Being able to create a welcoming and supportive environment where residents feel valued and connected is incredibly fulfilling.

Knowing that I play a part in making our community feel like a home for our residents is the most rewarding aspect of my role.

What’s the most challenging element of your job?

The most challenging is likely managing unexpected and high-pressure situations while maintaining a high level of professionalism and customer service. This could include dealing with emergencies, resolving conflict between residents, or handling complex maintenance issues whilst lone working.

Your proudest moment (at work)?

Being nominated for Resident Team Member of the Year at the HomeViews Resident Choice Awards for the second year running! 😊

The best thing about working at Allsop

The flexible work pattern of four days on and four days off is indeed a standout feature of working at Allsop. This schedule provides a great work-life balance.

Your advice to those considering a similar career path

Maintain a personal attitude and view yourself working in people’s homes for a positive outcome and great life. As the saying goes, ‘You can thrive in this rewarding career path’. Embrace empathy, effective communication and continuous learning. Prioritize personal and professional growth to excel in your role as a Resident Service Agent.